Return & Refund Policy

Return Policy: 30-Day Money-Back Guarantee
Our Commitment to Your Satisfaction!

Thank you for choosing Balanced Breed® as your trusted partner in your pet's health journey. At Balanced Breed®, we are dedicated to delivering top-notch pet health supplements, and we stand by our commitment to your satisfaction with every purchase. Our Return & Refund Policy is thoughtfully designed to be transparent, ensuring a fair and hassle-free process for returns and refunds.

We Promise a 30-Day Money-Back Guarantee: If you or your cherished furry friend(s) are not completely satisfied with your Balanced Breed® purchase for any reason, you are entitled to a refund within 30 days from the original purchase date.

Simple Return Process: To initiate a return, kindly follow these steps:

1. Contact our responsive Customer Experience Team by emailing returns@balancedbreed.com, or call (414) 501-3626, Monday-Friday, 8am-5pm CST, to request a Return Merchandise Authorization (RMA) number.
   
   
2. Clearly mark the RMA number on the outside of the package.
   
   
3. Ship the product to the address provided below.

Customer-Friendly Shipping Costs: We believe in transparency, and customers are responsible for the return shipping costs. For your convenience and peace of mind, we recommend using a trackable shipping method to ensure the safe delivery of your return to us.

Our Promise to You - Refund Eligibility:

• All products must be shipped back in its original packaging.
• Whether the product is unused or has been opened or partially used, rest assured a full refund will be issued. 
• In the case that all of the product is used, the 30-day money-back guarantee becomes void. However, we maintain the right to deny any refund of purchase in rare cases of abuse of our policies.

Efficient Refund Processing: Upon receiving and inspecting the returned product, we will promptly notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 2-3 days.

Reach Out to Us: For any inquiries or concerns regarding our Return & Refund Policy, please don't hesitate to contact our Customer Experience Team by emailing: returns@balancedbreed.com, or call (414) 501-3626, Monday-Friday, 8am-5pm CST.

Return Address:

Balanced Breed Returns
PO Box 441
Elm Grove, WI 53122

*Note: This Return & Refund Policy may be subject to occasional updates, reflected on our website. We recommend that customers review this policy periodically for any modifications.

*Placing an order affirms that you have read, understood, and agreed to our return policy and shipping information.

*Items from Amazon.com, Walmart.com, CVS or CVS.com, Vitacost.com, or eBay.com must adhere to the retailer's individual return policies. Please initiate the return process directly with the respective retailer.