Return & Refund Policy

Return Policy: Free 60-Day Money-Back Guarantee
Our Commitment to Your Satisfaction!
At Balanced Breed®, your satisfaction is our priority. We proudly offer a Free 60-Day Money-Back Guarantee to ensure you feel confident in your purchase. Our policy is designed to provide you with a fair and transparent process, making it easy for you to return products and receive a refund if needed.

Free 60-Day Money-Back Guarantee Overview:

We believe in the quality of our products and want you and your pet to be happy with your purchase. That's why we offer a 60-day money-back guarantee. If you are not completely satisfied, simply reach out within 60 days, and we'll work to resolve your concerns.

Specific Refund Policy - Important Details:

Full Refund Eligibility (Within 30 Days):

• To qualify for a full refund of the product (minus shipping costs), the product must be returned either used or unused within 30 days of the original purchase date.
• The customer will be responsible for covering all shipping costs back to Balanced Breed, regardless of whether the product is used or unused.

Satisfaction Guarantee (31–60 Days):

If you reach out within the 60-day window but after the initial 30 days, we will still make things right. Simply contact us at returns@balancedbreed.com, and we'll work to resolve any issues to your satisfaction. This may include:

• A full or partial refund
• Credit for future purchases
• Discount codes for bundles
• Or any other solution tailored to your situation

Every case is different, but within 60 days, we guarantee to do everything possible to ensure you are satisfied.

Multipack Orders:

For orders that include more than one unit of any particular product (multipacks), our refund policy applies to one open jar. The remaining jars must be unopened and returned to qualify for the refund, as you cannot use more than one jar within 30 days to determine satisfaction.

Simple Return Process:

To initiate a return, kindly follow these steps:

1. Contact our responsive Customer Experience Team by emailing returns@balancedbreed.com or call (414) 501-3626, Monday-Friday, 8am-5pm CST, to request a Return Merchandise Authorization (RMA) number.
2. Clearly mark the RMA number on the outside of the package.
3. Ship the product to the address provided below:
   
   

   Return Address:

   Balanced Breed Returns
   PO Box 441
   Elm Grove, WI 53122

Efficient Refund Processing:

Once the returned product is received, please allow approximately two business days for processing. Upon approval of the return, the refund will then be initiated and can take an additional 2–3 business days to reflect on the original payment method. Please allow extra time over weekends and holidays to accommodate busy shopping periods.

**Unauthorized Reselling Disclaimer**

At Balanced Breed®, we are committed to ensuring the safety, authenticity, and quality of our products for all customers. As part of this commitment, we strictly prohibit the unauthorized resale of our products on any marketplace, including but not limited to Amazon, eBay, Walmart, Chewy, and similar platforms. Unauthorized reselling compromises our ability to meet the high standards we promise to our customers and may pose safety risks for consumable products.

If we determine that an order placed on our website is linked to unauthorized reselling activity, we reserve the right to adjust the return process accordingly. In such cases, eligibility for a refund may be limited, and customers may only receive a partial refund or no refund at all, depending on our findings during the review. This policy is in place to protect our customers, our brand integrity, and the safety protocols mandated by our liability and insurance requirements.

By purchasing from Balanced Breed®, you agree to these terms and acknowledge that our products are intended exclusively for personal use and may not be resold on any marketplace.

We appreciate your cooperation and understanding as we work to uphold our promise to deliver safe, high-quality products to pets and their families.

Reach Out to Us:

For any inquiries or concerns regarding our Free 60-Day Money-Back Guarantee, please contact our Customer Experience Team by emailing returns@balancedbreed.com, or call (414) 501-3626, Monday-Friday, 8am-5pm CST.

Note: Our Return & Refund Policy may be updated periodically, with changes reflected on our website. We recommend reviewing it regularly for any updates.

By placing an order, you confirm that you have read, understood, and agreed to our return policy and shipping terms.

For items purchased from Chewy.com, Amazon.com, Walmart.com, CVS/CVS.com, or Vitacost.com, please follow the return policies of the respective retailer.

Purchases from other marketplaces, such as eBay, are not covered by our return policy, as they involve third-party resellers. We cannot be held responsible for how these sellers handle our products. These resellers are unauthorized by eComm LLC and Balanced Breed. We recommend exercising caution when purchasing outside of our authorized retailers. For a list of official partners, visit this link.

Thank you!